Panda Express

We were visiting Lompoc for the first time on December 27th and decided to have dinner at this Panda Express location. We ordered four “Bigger Plates,” each costing $12.70. According to the menu, this is the largest portion size, but the portions we received were extremely small and disappointing. We have visited several other Panda Express locations, where both the food portions and service have always been excellent, which is why this experience was so surprising. I politely suggested to the staff that the portions should better reflect what customers are paying for, but they responded in a rude manner in front of my kids. I then politely asked for utensils, and the staff member continued to display a tense attitude, even though I was using manners such as “please” and “thank you.” Panda

Usually when I travel, my first priority is to look for Panda Express because it's fast (when we don't have much time to waste at the restaurants), and it's healthier choice than mostly unhealthy fast food (burgers and pizzas) everywhere. I didn't write any reviews for any other Panda Express before because they have the same standards. This is first time I wrote a review for this Panda Express because a staff went around each table to check if the food was good. I was surprised because this only happens at the restaurants, not at the chain like Panda Express.

AI voice ordering at the drive thru? when that fails it calls someone from another country to take my order. They didnt give me the soy sauce which i asked for. They gave me 5 pieces of honey walnut shrimp? thats a rip off. Never going back with that garbage outsourcing and customer service.

Used the drive thru and was asked to pull in front to wait for my vegetables for one of three, two item plates. The first of four cars to pull up front. Waited 27 minutes. Tried calling inside to check status. Phone was continuously busy and I had kids in the car so I couldn't go inside. When I finally got my food (after 2 cars got theirs) the food was cold, two items were wrong, and there wasn't much food in the containers. We're still all hungry! I told the clerk who delivered the food to the car. She asked if I'd like more food added to the containers. Not after I've complained for fear of food tampering chances. I did notify corporate. They kept moving people who walked in through relatively quickly. Never again!

This location is a typical Panda Express fast food restaurant. Clean, fast service very standardized operation. Customer service good but not great. Fried rice not as good as I have experienced in other locations.