Panda Express

This store has just been slammed with too many orders. When you pick up food you will literally stand there awkwardly for 20 minutes with door dashers waiting for orders. There is no 2nd line for pickups and nowhere to stand. The regular line for on the spot orders is out the door. It takes so long and food is never ready when the app says. I love panda but they either need a bigger restaurant, to take less doordash orders per hour, or hire more help.

Overall, the experience was just okay. I walked in and went up to the counter, and only one person greeted me, even though it was a slow day. The manager also saw me but didn’t acknowledge me. I think they could definitely improve their hospitality. The atmosphere was clean overall, but the service and food were disappointing. The food felt like it had been sitting out for a long time and didn’t seem fresh. It appeared that items were kept in the warmer until they ran out, rather than being replaced on time. They could improve their food quality control and customer service.

From the moment I opened up my plate, I could smell the burned food. Fried rice was nothing but burnt pieces, so dry that you couldn't taste anything else. The orange chicken was really good. The beef and broccoli was okay, it just didn't have enough sauce in it.

What you see is what I got: The staff member was rushing to leave constantly saying one more hour to go. I got a bowl which is a side and an entree. I got white rice and sweet fire chicken. I watched as 80% of my bowl was filled with rice. I got probably 7 small pieces of chicken (as seen in the photo) and at the checkout had to order a small box of chicken knowing I didn't get enough. A 50/50 portion would be great but this is the first time I've been disappointed at this location. Next time I will have to be more specific not to fill the bowl with all rice.

Its fast food, they have a great production line method so food tends to be consistent and if you get the app, you can get some good discounts for repeat business. The one in Tooele tends to be busy but good staff and if you have a small issue they seem to always fix it. We tend to be basic and go for the orange chicken or teriyaki chicken.