Panera Bread

Hi I really wanted a cinnamon roll this morning. My husband went to purchase one for me at Panera, Austell, GA. He said all of the cinnamon rolls look like this. I can honestly say I have never had a cinnamon roll from Panera look like this. Also, I don't understand how the cinnamon rolls made it to the counter for purchase. The cinnamon roll was a disappointment. The picture shows all, and it doesn't lie.

Melissa, Chad, and Andrew truly went above and beyond! Not only was my pickup order ready early and hot, but they also greeted me with warm smiles. When I accidentally dropped my salad in the car, I was mortified - but Andrew's kindness and understanding immediately put me at ease. He walked me to the prep area, explained the situation to Melissa, and she promptly had Chad remake my salad on the house! Their exceptional customer service, despite it being my mistake, was impressive and left a lasting impression. The dining room was also spotless. I'll definitely be back - thanks for making my evening, Melissa, Chad, and Andrew! 🌟

Horrible experience. I normally enjoy Panera as a place to relax and charge while traveling. But for some reason these people like to kick out paying customers just because they’re traveling and have a bag. We bought our food and relaxed, not bothering anyone, when they called the cops. Don’t come here if you’re on a travel layover. Horrible people. 👎👎

DO NOT ORDER IN THE DRIVE THRU! I Love Panera but their drive thru and mobile app needs help. Ordering through the drive thru is ALWAYS a long wait! You will be waiting at least 20 minutes. I have ordered multiple times at the drive thru and at different hours and it’s always a very long wait. Over 45 minutes for a bowl of soup is ridiculous! Their drive thru system needs help. Very disappointing. Ordering through the app is the same. I place orders online and receive alerts that my order is ready to pick up and when I do my order is almost never ready! And this is becoming very frustrating. This is my favorite place to have a bite and enjoy a calm, relaxing environment but there are many flaws with their customer service. They have many delicious vegetarian options. Their baked goods are

⭐⭐⭐⭐⭐ Five Stars All Day! Melissa at the Panera Bread in Austell on East West Connector went above and beyond helping me with my order. Her service was absolutely amazing, and her personality made the experience even better. Top-tier customer service—five stars all day and two thumbs up!