Panera Bread

Chicken bacon on chibata was delicious. The French onion soup was ok... wasn't very hot and almost missed the cheese if you weren't looking for it. I will say I miss the interaction of people. The ordering and paying process is a total turn off for me personally. Some people may like it and it does eliminate "screw ups" o n orders because you do all the work yourself. But I personally find it very unwelcoming and I feel it limits your customer base. Not everyone likes trying to navigate an unfamiliar tablet, under pressure while others are waiting. Again, some people may love it. I personally do not.

I went through the drive-through sick, and was given the wrong food (To be fair, it was just a different BLT than what I ordered so they probably misheard). I called and was a little rude honestly because I was sick but the manager Gage (I think) was absolutely wonderful and validated my concerns and by the end of the call, I was apologizing- They were so kind! Since I was sick, they even threw in some soup and a pastry. Some may say since they messed up, they don’t deserve five stars, but they went above and beyond in rectifying it!

So, stopped to get a loaf of bread and decided to try the new toasted croissant sandwich, Croque Monsieur. Got home and lo and behold only toasted on ONE SIDE. Come on, man. I get that it’s Monday morning. But shouldn’t there be some kind of quality control to check to make sure the sandwich is ACTUALLY toasted on both sides. Sigh. Not to mention the inside had two of the thinnest pieces of ham I’ve ever seen, one slice of cheese, maybe. Did it taste good? It was OKAY, but it certainly was not worth $10.29! Crazy. Even with your little bag of chips.

Don't order pick up drive thru at this location as they don't have a separate line for you to pick up your food from. I figured if they offered this that they'd be like Canes or Culvers next door who offer a separate line or prioritize getting you the food, but they don't. They also didn't utilize their drive through spots so I could get my food. It was ready but was sitting there behind those who ordered there and waited until their food was made.

Enjoyed having lunch with my niece, I ordered the French Onion Soup. Although it was very tasty it needed to be hotter. The soup was luke warm, it felt as if it was sitting on the counter for a long time prior to being buzzed with the buzzer. But Panera does make a great soup.