Panera Bread

My wife and I stopped here because she bought me a gift card. We stopped in and had the Trace menu—a soup and a sandwich. They have a few vegetarian sandwiches on the menu, which was cool for me, and she, of course, got a chicken sandwich. We both absolutely loved the cheddar broccoli soup; it was so good. The staff was kind, very attentive, and funny as well, and the atmosphere was good. Free refills on drinks are always a plus.

Great good, great soups. Had amazing onion soup served with garlic bread. Great sandwiches. Fresh and tasty. Service was amazing. Recommended combo deals.

Sometimes there can be a language barrier. This is when ordering on the app doesn't work out or the kiosk doesn't apply my rewards properly. When I ordered a broccoli cheddar bread bowl for example, it got entered as just a normal bowl. However, I was given a bread bowl after bringing this up -- the staff can work with you if something comes up. However, when I order on the Panera app, it usually turns out well. You're best off ordering from the app or the kiosk. I would like the Chipotle Chicken & Bacon Flatbread Pizza more if it didn't skimp out on the toppings. That flatbread is $11. The amount of chicken they serve on this flatbread is ok, but the bacon not so much (it's very small). For "extra bacon" (i.e. a "normal" amount) you pay $2 extra. Unlimited sip club is an amazing deal.

Ordered the Frontega Chicken sandwich to go. If I had eaten it there I could have given it back and asked for something else. I did not realize they changed it. The bread is different, the sauce is different, and the chicken is definitely different. It's like they took a piece of chicken and chopped it up and it falls out of the bread in small clumps when you bite into the sandwich. It's not the pulled chicken that used to be on this sandwich. The sauce is spicy now, which some people,might like, but I don't care for it. The sandwich is mostly bread now. They cut back on the meat, vegetables, and cheese. I won't be ordering this again. Very disappointed.

NOTE: Panera Customer Service contacted me re my original review and provided a Credit to be used on my next order which I did appeciate and that is now reflected in my Service rating. ********** Today I had by far my worse experience with Panera Online Ordering and Delivery. My Mediterranean Warm Bowl (which I've had several times in the past) was ridiculously sparce for $15+ and included None of the extra ingredients requested (including $1.49 for Avocado) and for which I paid. The Fench Onion Soup not only did NOT have the extra cheese requested, but had NO croutons which rendered this NOT French Onion Soup. For spending $33+, there was not adequate food for one person vs the two for which I ordered!! I have photos which you may want.