Panera Bread

I stopped by this Panera while waiting for my vehicle to be serviced at TireChoice. Although I didn’t place an order, I felt compelled to recognize one of their associates, Erica, who truly stood out for her exemplary customer service. She is genuinely customer-centric, and it shows in her actions—from opening the door upon my arrival, to greeting guests with sincere cheer, to proactively clearing finished trays. Erica is incredible, and her warmth made a lasting impression. I will definitely return to this location, as it’s the kind of establishment I enjoy dining in—one where customers feel valued and genuinely welcomed.

This place has made minor mistakes before, but this time has got me absolutely FUMING. I place my order ahead of time each time via the app. I get to the drive thru this time at 8:12pm. No one is in line. They give me my drink and said my food, a single sandwich will be ready soon. I get an email at 8:16pm saying my order is ready. So Im waiting. Mind you, my toddler is in the back and is waking up. I see people walking back and forth. No one even looks my direction as I try to get their attention. Then minutes go by as I am still being ignored. My daughter is screaming in tears because she is restless. At 8:27pm, I was able to make contact with someone by CALLING ON THE PHONE to let them know im still sitting right there at the drive thru. My food was literally sitting right there next to

I have been getting bagels from Panera Bread for sometime now, but I am not sure that will continue. This weekend I went to the Hillcrest Panera and got a bakers dozen of the Asiagos Bagels. We normally get a variety, but the selections have dwindled to about 4 or 5 flavors. So when I got the 13 bagels, I notice these were much smaller than normal. I usually take them home and have to use two 1 gallon bags to store them in, however these were so small, that all 13 fit into one 1 gallon bag. Hardees biscuits are bigger than these bagels. Not only were they small, they tasted very old. I don't mind paying for good food but this was ridiculous. My wife told me to take them back.. but i just tossed them in the trash. What a waste.

Came last Sunday at 1030am and there were no customers inside other than a couple that was leaving. Drive thru was not that busy. I thought it was crazy that I didn't get my order past 13 min from pickup. There were plenty of staff in the back, 2 sitting around on their breaks and felt like 1 lady in black uniform scrambling was making all the food. I figure by now the restaurant has a handle of things since being open in mid August. I get in line to ask for my 2 coffee cups after 10 minutes after there was finally a cashier standing there. There were no cups, utensils out in the dining area. The lady in black did apologized it took so long. I think if they going to honor their policy of order not being right, then a free pastry should of been offered for the long wait. I also felt the m

This restaurant deserves ZERO stars. First time going there and I’ll never go back. First off they don’t even greet you. They just stare at you until you order. Secondly the food was awful. I got a turkey cheddar sandwich, which really should’ve been a tomato on stale bread sandwich. It had 1 piece of turkey, 2 pieces of lettuce, and soo much tomatoes and mayo on it, and not to mention the stale bread.