Panera Bread

I love Panera and have never had any issue with this location before. However, today I ordered the Turkey Bacon Bravo and in my first bite there was a long strand of hair 🤢 I just don’t feel like I can trust them anymore to check the food before they give it to me.

Typical Panera location. They have plenty of seating. Service was decent but there at lunch and plates and garbage stacked up. Parking in front is difficult to find but plenty of spaces in large lot in rear and a convenient side door to get in.

This place is so dirty. There seems to be nobody mopping & vacuuming the floors. Tables are not wiped and walls show grease marks. The trash area looks disgusting. Restrooms are not cleaned. No soap, paper towels. Once, the door to the kitchen was open and trash was on the floor. Disgusting!

Ordered delivery but was missing a sandwich. Pleasantly surprised that after calling and explaining situation, the manager was super kind and offered quick resolution. Thank you for your kindness and willingness to resolve. It goes along way these days.

This location for Panera I think was great. There were plenty of available tables at 9:50 am in a Thursday (and all of them clean). The young man behind the counter was very happy to open a new register and speed the line. The order was correct and delicious. He even went out of his way to find my loyalty number. That was nice It’s a good atmosphere here.