Panera Bread

Panerai Bread is not the place it used to be several years ago. It used to be you got your money's worth of food, now it's like their food sizes are smaller and the price got higher. I came to this new location hoping it ŵould be different, boy was I wrong. First I ordered their chicken cranberry sandwich, but I customized it to only have romaine lettuce arugula. I get the sandwich and they slapped iceberg lettuce in it. Either the staff think they're funny or they don't know the difference between iceberg and romaine. They didn't give me the receipt, so that was scrapped. The atmosphere felt uncomfortable because it seemed like they wanted me to hurry and leave even though their hours show they're open until 9pm. Probably not going to be doing Panera anytime soon.

I've been going to this Panera location for years, and they've always offered top-notch customer service and good food. The pricing is good for the area—a meal for one including a drink would run $20 or less. The food quality stays the same—I should know, since I always order the same things lol. They've never messed up on my customizations, either. *I don't ever dine in, because this location is by the mall and popular around lunch time, and I'd rather eat in a quieter environment lol. They do seem clean and on top of things despite the rush^^ — Today, I ordered delivery from this Panera, but my order was All Wrong. The Dasher was rude, gave me the wrong order, and then told me to "tell the app" when I told her about it (I had thought that maybe she was delivering multiple orders and gave

Had an amazing experience with Josiah called to place an order he was not familiar with my type of order but executed the order properly. How to place me on the hole make sure to come back with answers and check in so that I didn’t feel like I was on hold very long. Great customer service with absolutely returned because of him kudos Josiah

Great service and the food is always hot and ready. I came in for a to go order but stayed to enjoy the tomato soup with a side of baguette and the light roast coffee. Plenty of open tables and no wait time.

Overall Score: 6.8/10 Panera with a drive-through and an open, simple dine-in layout. Mostly clean inside with clear digital boards for menus and orders. Online ordering is easy to use. Food and prices feel consistent with Panera and fair for the quality. Online ordering 7.5/10 Website is straightforward and simple to navigate. Getting an order in is quick and hassle-free. Dine in 5.1/10 Dining area is standard and pretty bare-bones. Fine for a quick sit-down and generally kept clean. Food 7.2/10 Tastes like typical Panera—reliable and familiar. Feels clean and matches what you expect from the chain. Price 7.4/10 Price isn’t bad for the quality. Comes across as a decent value for a casual meal here.