Panera Bread

First off let's start by the way I was greeted and treated I walk in there I order one thing the girl seemed nice but when she brought my order to me she clearly sees my hand out but insist on shoving it to me on the counter rather than actually put my order in my hand! Actions DO speak louder than words. The menu and the atmosphere especially the food remediocre at best I will definitely never be back in this location again

I placed an order for two pick 2 for dinner and my husband went to pick it up they did not have the cookies I ordered and they replaced it no problem but when he came home one of the meals were missing I called the store and they said that the doubled checked the order and it’s there and if I have an issue to contact customer service It was sad how they handled the situation I always went there at least once a weak I don’t know how I feel about the east meadow Panera bread I wanted to mention that they also tried to give the customer service number missing the last four numbers!! Manger :Maria and I spoke to Nolia Very disappointed

This was one of the most unprofessional customer service experiences I’ve had at a Panera Bread location. I made a simple, polite request for a cup for coffee and was met with clear attitude and disrespect from an employee (Amy). There was no provocation or reason for the tone I received. I asked to speak with the manager, expecting the issue to be addressed immediately. Instead, the manager responded, “I’ll speak to her after her shift,” which effectively dismissed my concern and showed a lack of leadership, accountability, and customer care. Customer service issues should be addressed in real time, not brushed off. This interaction reflects poorly not only on the employee, but on management’s standards and training. Panera positions itself as a customer-focused brand, yet this location

Had an a problem with my order and Eric the manager made sure to make it right. Came back the next day and offered me 2 free bagels and coffee. He handled this situation in a perfect way.

This Panera location is the worst for customer service. The staff have no personality. No one smiles. NO ONE. Doesn’t even ask “How can I help you?” Whoever is at the counter will just look at you waiting for you say something. I go here because this is the one closest to me. I’ve overlooked the customer service and abad atmosphere here because of proximity. But today is the last time I’m ordering here. Everyone that works in this location needs to be retrained.