Panera Bread

Tuesday 01/27/2026. 1. Baguette was served ON TOP of my soup and was inedible because it was soaked in soup. 2. Sandwich was made on 2 pieces of bread FACING IN OPPOSITE DIRECTIONS. Sloppy.

Based on my experience, the Panera staff in Edwardsville always delivers exceptional service and high quality food and drinks within a clean and safe setting. I’ve observed it can be a challenge to maintain responsive and high quality service, within a clean environment given changing customer demands, their nuanced food preferences, unwillingness to cleanup after themselves, and customers just having a bad day, along with normal staffing and supply change challenges. That’s normal for the fast-paced, casual dining business But I’ve always observed the Panera team here consistently demonstrate professionalism, patience, and respect for all, the customer and their staff, while still maintaining healthy boundaries for those rare difficult situations. Great job and your service is sincerely

Ordered 2 bagel packs online for druve-thru pick up. That's a total of 26 bagels. When I got home I had 20 bagels. Tomorrow is National Bagel Day which I will be delivering treat bags to hospitals. Now I'm going to have to purchase more because I'm 3 bagel gift bags short. Not pleased, especially when a staff member signed off as being checked.

Went today for lunch and very disappointed to see Panera is no longer offering the value duet options on their menu which appeared to no longer be available as of this week. Edwardsville location is in need of a refresh particularly the restroom’s which are in very poor shape and condition.

Everything i have ordered has been delicious. Only gripe is coffee is hit or miss. Sometimes stale, old bitter,strong coffee that's been microwaved or cold coffee. But most of the time it is great. Same with iced tea, sometimes it tastes strange, but then again most of the time it is good. Friendly service every time.