Panera Bread

After questioning the portion size of my wife’s strawberry smoothie, the situation quickly went downhill. She orders the same smoothie 2–3 times a week (including the day before this visit), and always requests “very, very” light ice. Despite that, what we received this time was essentially a half-sized smoothie. To make matters worse, the bread on her tuna sandwich was supposed to be toasted only (not the entire sandwich). Instead, we received a cold sandwich. I waited at the window to address the issue, even knocking to get someone’s attention, but no one ever followed up or brought the correct item. I eventually had to leave without it. I asked to speak with the General Manager, Marsha I., but was told she wouldn’t be able to return my call until sometime next week. I’ve never felt s

Soup bowl was amazing. They have health food options and so many different salad combinations! Great selection of freshly baked treats and the best cookies.

Rapid Pick up order was due at 12:30, waited 25 minutes in store, still no order even being prepared. Come to find out they are out of lettuce. We agree to have our salads made with arugula. Another 15 mins go by still no salad. We asked they said they also ran out of it, yet they didn’t bother to inform us. I placed the order 50 minutes before even getting to the restaurant, put a pick up time so it’d be quick since I was traveling. I understand a short delay but losing 40 minutes is insane. Time was totally wasted, no communication from the staff, no problem solving skills to at least communicate, offer an alternative or plain and simple cancel orders if they don’t have the main ingredient in that meal. We ended up having to cancel the order after losing 40 mins. If you are in a rush,

This place needs help. The staff was arguing in the back, a girl was crying. They put one slice of meat on the sandwiches we got. My chicken was still FROZEN with ice crystals on my salad. The blonde woman worker by the pick up counter was constantly rolling her eyes and then snapping at the girl crying…. They were pouring the soups, straight out of the giant bag they come in, into the bowls in-front of the pick up counter. We don’t need to see that big microwaveable soup bag. The girl that took our order was nice and sweet at least. Despite the chaos behind her.

Had 3 half sandwiches. A small apple and small bag of chips. 3 soups Chicken noodle was basically Salty broth. Creamy chicken and rice soup was good. Potato Soup. A small soup is about $7!!! We spent about $34 Atmosphere: put some music on please!