Panera Bread

Worst Panera experience we’ve ever had. 1. Waited at the drive through for what felt like several minutes waiting for someone to greet me. No one did until I said something. The parking lot was empty and they certainly weren’t busy. 2. Confirmed with the kid at the window that the order was checked and all in the bag. He said yes. 3. Got home; items were missing, wrong, and just straight up showed laziness. You have a bagel slicing machine and can’t be bothered to slice a bagel? Also, the receipt clearly shows that no one checked the order, as it was left blank. 4. Called the store about SEVEN times over the course of half an hour OUTSIDE of their “peak traffic hours.” Not a single answer - in fact, the last call made was actually declined. Wrong/missing items include an unsliced bage

I placed a large catering order of breakfast sandwiches for our school teachers and it was a hit! The Panera staff was very friendly when I arrived to pickup, and our order was fulfilled with everything requested. The teachers had so many compliments and said we should definitely order here again. Shout out to the manager Patrick for his help with placing the order and to his team for making it all happen.

Always pretty decent but was pretty expensive today. Could have gone to a restaurant for what lunch cost today. 😮 Food was good, quick service but no longer a go to for me. Probably been about a year and although I love this place there are just other places around town I’d rather drop nearly $40 bucks at you know.

I had a wonderful visit at Panera Bread thanks to an exceptional employee named Nina. She truly went above and beyond during our visit. She made sure the restaurant was spotless, and she made sure we had everything we needed—checking on us multiple times, bringing us to-go boxes without us even having to ask, and maintaining a cheerful, friendly, and genuinely helpful attitude the entire time. Nina made our experience memorable, and her outstanding service is a perfect example of what great customer care should look like. Panera is lucky to have her!

UPDATE Jan 2025: Still a great place for food and conversation. We don't come here very often as one's closer to home get our business. But with errands in the area this was on our radar especially with discount coupon from their loyalty club. Fast service and more than enough food. Salad was quite large so we split it and took home leftovers. I posted new photos of new menu items. UPDATE Aug 2024: This place seems stuck in rating hell with still only 2 stars since our 2021 visit. We usually goes to Panera in Plano. We found the place clean and well appointed in shopping center. We initially tried to place our order on the kiosk front desk but didn't find what we wanted. So helpful staff took our order at counter and then showed me how to place an pick two order there if I wanted to next t