Panera Bread

We came in for their Madagascar vanilla lattes and we don’t like ordering from the computer so we went to the front. Ryan greeted us and was so friendly. He talked about what rewards we had on our account and then proceeded to make our drinks in under 3 minutes. I’ve been to several local paneras for that drink and it’s hit or miss. This was the best one we have ever had. Both Ryan and the manager were extremely friendly, talkative, and just made a short trip a great experience. I just want to thank you Ryan for your customer service. I’ll be back!

The food was what one would expect from Panera, higher quality with a cost. Wasn’t as filling but did taste good. At 6AM, some tables and seats were dirty and the bathrooms are way way worse. Thats the sanitation integrity that is preparing the food. Some of the staff seemed friendly.

I went to purchase gift cards during a promotion: I bought $150 in gift cards, so I should have received three $10 bonus cards. However, when I checked, the bonus cards were dated June 2025, which didn’t make sense. When I asked about it, the staff told me I was only eligible for two bonus cards. When I questioned that, their response was simply “Sorry. That’s it.” No explanation, no effort to resolve the issue. They also said they didn’t have gift card cases, and didn’t offer any alternative such as store credit or another solution. Just “sorry” and that was the end of the conversation. Because I was frustrated, I asked for a refund. That’s when things got worse. They couldn’t process the refund, looked confused, and had to call multiple managers. Each manager said they couldn’t handle

I am not sure what to say because it’s unacceptable. To you who this bread in my bag, Could you eat this brown and dry bread ? Would you put for your family eat ? No because anyone could break a teeth. Waited us 30 minutes for 2 soup and 1 pizza and with type of bread? This store needs to have some training.

The hibiscus tea tasted different than I am used to, but the service was fast