Panera Bread

I belong to the sip club and order drinks all over the country when I travel. At this particular Panera when I ordered my coffee with cream and Splenda on my app, Ian in the drive thru added the cream, but not the Splenda. I questioned him about this and he said they don't add Splenda. However, they added cream, so I don't see why I didn't have my drink prepared as ordered. I let him know this and I also let him know that I checked online for the procedures at Panera and yes, in fact they do add Splenda upon request, which is how it was ordered in the app. The Splenda packets were added in my bag on top of my bagel. I asked Ian how am I supposed to drive, mix the Splenda with my finger because no spoon or mixing utensil was given? Very disappointed in the attitude I received back from Ian.

Stopped for a quick coffee while being on a road trip. My Americano was fine enough, nothing special, regular hot coffee. Also tried orange scone and blubbery muffin, both were delicious. Service was excellent, quick, and friendly.

This review reflects my personal experience and opinions. This location is tricky to review because service and quality seem to vary. The soups and pastries are consistently excellent, on par with other Panera locations. The main issue is that the ice machine has been out of order for a while. On my first interaction with one manager, he said there was ‘no ice in the restaurant’ and (as I recall) mentioned only ‘six cubes from his personal Darth Vader tray’; he also said the restaurant hadn’t had any ice for some time and seemed to dismiss my comment that I’d received a small amount just the day before. When I returned later that same day, there was (surprisingly) some ice, and when I asked about it he joked that it ‘fell from the sky’ instead of explaining the situation. That left me fee

OH MY GOODNESS NO WONDER THIS FRANCHISE IS GOING OUT OF BUSINESS ... THE KID AT THE WINDOW GAVE ME MILK IN A SMALL ROUNG LITTLE CARD SOUP BOWL AFTER I HAD ASKED HIM FOR A CUP OF COFFEE WITH MILK ... THE BAGELS WERE JUST THROWN IN A BROWN PAPER BAG, LIKE TRASH !!! AND THE BAGELS WERE NOT COMPLETELY DONE .... THE DOUGH WAS STILL FRESH AND THE BILL WAS $11.56 .... CLEARLY NEVER, NEVER, NEVER GOING BACK ... NO WONDER THERE WAS NO LINE AT THE DRIVE THRU !!!! AT OUR LOCAL DUNKIN YOU HAVE A DRIVR THRU THAT GOES OUT INTO THE STREET !!!! AND THEIR SERVICE .... WOW ... AMAZING !!!!

I was really disappointed with my visit to Panera. The employees looked completely overworked and stressed, and the manager came across as pretty rude when I asked a simple question. On top of that, the food was subpar for the price — definitely not worth what I paid. I won’t be coming back anytime soon.