Panera Bread

The service was wonderful. The staff was very friendly and I had a lovely conversation with Maricruz. My friend and I received our orders quickly and we enjoyed the atmosphere. This location is a wonderful place to study, work, or just chat with a friend.

I try to be fair when I leave reviews, and I usually give food service teams the benefit of the doubt. I really like this new Panera drive-thru and have had some great visits. However, I’ve stopped by twice in the past two weeks around the same time, and both visits were disappointing. I always order ahead and only pull into the drive-thru once I’m notified that my order is ready. On the first visit, I wasn’t acknowledged right away because the staff was talking and laughing together. It took about a minute, which wasn’t a big issue, and I don’t mind a friendly work environment. The second visit was different. I waited about five minutes with no acknowledgement. The staff was dancing and chatting, and the team member at the window leaned on the ledge with her back to me several times. Sh

Nice, clean restaurant. Came. For a light lunch. I received an offer of buy a sandwich, received a cup of soup for $1. So, I went for the new chicken salad sandwich with the autumn square soup & a hot chocolate. The cashier had a problem with the SOUP promotion so the manager resolved the problem! Good service. The sandwich & soup were delicious! The apples were a nice bonus, thank you. UPDATE:02/16/2025 Ordered via the app for delivery at 7:20am. Panera uses DoorDash for its deliveries! Driver was on his way for an on-time delivery when he apparently got lost! 7:45am called & only spoke in Spanish! He was totally confused! He seemed to be circling the neighborhood!At about 8:10am customer service from DoorDash called & she talked to the driver. At about 8:25am I finally received my food,

I had a very disappointing experience at the drive-thru. I waited over 20 minutes for a soup, which I could clearly see was ready, while two employees (a man and a woman wearing glasses) were laughing and chatting with each other instead of helping customers. I felt offended by the lack of respect and professionalism, as it seemed like they didn’t care about providing good service. I understand everyone can have a bad day, but this level of disinterest and poor customer service is unacceptable. I truly hope management addresses this issue, because it leaves a very bad impression of the establishment.

Went to pickup my Drive Thru order and I was told they were still cooking the soufflé. Fine. But don’t send me on my way with some UNCOOKED, WATERY, egg soufflé!! This is unacceptable and a health hazard! If it wasn’t going to be ready in a few minutes, JUST TELL ME! Offer me a refund, a substitute, SOMETHING would’ve been better than UNCOOKED CRAP with the possibility of giving me SALMONELLA.