Panera Bread

The sign said cash only, but the kiosk was working, so I placed my order there. Not a single employee greeted or acknowledged me the entire time. My lunch sat on the counter for quite a while before I finally went up to ask if it was mine—only to be met with an annoyed look. As I walked away, I overheard the same employee complaining that she needed a day off. Panera used to feel so warm and welcoming, but this visit felt the opposite—almost like stepping into the twilight zone.

My husband ordered soup and sandwiches for me to pick up. I asked who I assumed was the manager if she had an order for me and she looked at the screen and said no. I called my husband to make sure of the location and he said he received an email saying it was ready. I then told the same lady what my husband said and she then told me to see the cashier. I was there longer than I needed to be. His sandwich and soup was fine but I had ordered tomato basil bread and soup but received more like Italian bread. I’ve had their tomato basil bread and it definitely wasn’t that. Also I received more like 1/4 of a sandwich instead of 1/2. I felt like the employees were not happy. Seemed disorganized and no one ever smiled. Not sure if I’ll be going back there again.

i never write reviews but i feel for the public’s sake i should this time. i never eat panera bread anymore because there isn’t one close to me but i went out of my way to find one and had the absolute worst food poisoning from here a few days ago. after talking to multiple people about it im not the only one who has had a similar experience with their chicken sandwiches specifically. i’m 15 weeks pregnant so my immune system is a little lower than normal. i also overheard the woman making my meal talk to the other staff about how her family (kids i think) were sick so i don’t know if that had anything to do with it but crazy to hear how many people i know who have had food poisoning from panera bread. used to be one of my favorite places!

We came in to use a gift card only to be told, oh sorry, our system isn’t accepting gift cards or members numbers. The manager appreciated our concern but couldn’t do anything about it. Seems unfair at the very least that we’ve paid Panera $25 for a gift card and can’t use it.

I paid $7.49 for this breakfast sandwich. What an absolute rip off. Then the pick up orders weren't on the shelf. Instead, they said to see the cashier but there was a line of 10 people. I'm not waiting in that for a rapid pick up order. I'm not going back.