Panera Bread

Consistently smaller portions than other paneras. I’ve been in multiple times and have always been underwhelmed with my Mac & cheese portion. You pay for the bigger container then they only fill it halfway. What a disappointment and the staff never makes such issues right.

I did a pickup order here and when I went to pick it up, it wasn’t ready. I waited around 35 minutes and no employee would even make eye contact. One young man was very entertained by 2 lady customers… giggling and carrying on while I waited. They got there about a half hour after me. They both ordered the Mac and cheese and some other stuff. I watched him hand it to them and then finally, he acknowledged me and guess what? They never made my to go order and now they’re out of Mac n cheese (half my order.) At this point I need a refund for the entire order as half my family wouldn’t get to eat and now I need to scramble and come up with something else they’d want and bring it home after carefully selecting this already and getting everyone’s order together. But noooo this guy wants to loll

My wife and I visited Panera Bread on January 12th, 2026, around 5:20 PM. We had a $150 gift card, but the cashier couldn’t figure out how to use it and treated us as if we were a nuisance from the start. We asked for a manager, who was just as rude, unhelpful and incompetent. Even after we verified the card’s funds with customer service right in front of them, they still refused to help and told us we would need to call Panera Bread customer service ourselves. When we stepped away to make that call, they thought we had left and began talking badly about us, using vulgar language and insulting us. Once we returned and revealed that we had heard everything, they quickly scurried away into the back. When we asked for the store number to file a complaint, they wouldn’t even look us in the eye

I start every day enjoying coffee hazelnut Mike is very nice and has good customer service really take good care customers satisfaction all staff very friendly and dedicated I prefer this place its best place in cape cod I like cranberry & orange cake.Panera bread is the best also offer rewards.

I traveled through this location, ordered the food ahead and just needed a quick bathroom stop. But ew!The women's bathroom was terrible. The trash can was overflowing and so was the trash in the bathroom stalls. Hopefully the kitchen doesn't look the same way