Panera Bread

I never have a good experience here with the staff. Today I got a bagel, wasn’t cut in half or toasted. Just a cold bagel. The time before I pre ordered over an hour before for a certain time, my drinks were made but I waited 45 more minutes standing there. I asked why other people were getting there’s that were there after me. They said they ran out of the potato soup. But they couldn’t just tell me that. Then when I chose a different soup, I asked if they could remake my drinks because the ice was melted and the one lady had an attitude, the other employee made new ones, then the one with an attitude threw my stats in the bag. Most of the employees act like their jobs are a burden, never friendly. They need new staff.

People sometimes wonder why businesses go under. I have seen an incredible declined in Panera bread. And here’s a great example. I was asked to use the kiosk instead of somebody taking my personal order. So Customer Service is a zero. And then you get your normal pick a two that you haven’t had in a while, and it’s smaller portions, both in the soup and the sandwich. See photo. Disappointed that cups bread everything has become small, smaller portions, yet the prices are higher.

The experience was disappointing from start to finish. The place feels extremely basic and lifeless, with no atmosphere or identity. The food is as simple as it gets and doesn’t justify the price in any way. Nothing stands out, and even the menu presentation is poor, with no visible or appealing options that invite you to order. It feels like a location that operates on autopilot, offering the bare minimum. Overall, it isn’t worth the visit and I wouldn’t recommend it.

I. Am. Pissed. This pathetic little salad was $15?? No protein added (I forgot that’s even MORE $$) and they couldn’t ever bother to cut up the cherry tomatoes. And I’m sorry but this is what you consider a WHOLE salad now? I’m honestly frightened to see what they consider a half salad. I haven’t even taken a bite yet. I used to get the green goddess Cobb with chicken pretty often and yeah it was expensive but at least it filled me up. Just go out of business instead of ripping people off. Panera has officially lost my business.

Definitely the slowest Panera I've ever been to. They gave me less than half a container of salad dressing on one occasion. The food's still fine, but if this were my only experience with the brand, I wouldn't be very happy.