Panera Bread

I had a catering order for a 0630-0645 pick-up that I had placed 24 hours in advance- bagels, pastries, coffee. Nothing complicated. I arrived at 0630. Olivia was working at the front of the counter packing up scones, but did not acknowledge me and walked away, so I sat to wait. Multiple employees came back and forth to the pick up area working other orders, and other customers came and went with their pick up orders. I tried calling the restaurant number 5x from inside the restaurant, half thinking this would be funny if they answered and I said, hey I'm sitting in your restaurant waiting for my pre-order for 20 minutes, but the number is invalid. No one was working the front counter during this time Finally, after 25 minutes, I told an employee I was waiting for a catering order - her fa

Hadn't had a bagel in several years. They seemed a little smaller. The cinnamon crunch didn't seem to have as much "crunch" as to what we remembered. The mocha latte was very good. Nobody was at the register so had to order from the kiosk which I did not like (why I marked service as a 3). The staff did aeem friendly.

I’ve eaten here at least five times. I think the salad and soup is great. My wife likes one of the sandwiches. I haven’t experienced a long wait, like so many others have mentioned. Hopefully they survive because it’s nice to have options to choose from. I seriously love tacos, but sometimes I crave something a little different.

Literally was made fun of in the drive thru due to my name? Been here a few times and the attitudes of the employees are trash.

My husband and I have gone here a few times since open. Last time we went, we ordered a soup and a drink at the window after sitting at the speaker for 10 minutes, and then waited in the drive thru for a total of 45 minutes for our food. Unfortunately, I had about 5 noodles and 2 pieces of chicken in my soup. Today, I ordered lunch online. Yes, it was during a lunch rush but I waited just under an hour for my food to be ready. I ended up going home and waiting for them to send me a message to go back and pick up my food (we live on base). I feel like the service continues to decline every time I’ve been. I understand they’re new, but they need to work out the kinks and hire better staff. For the price of the food, I expect more.