Panera Bread

After a long day at work I was too tired to cook for my family so we decided on Panera. I know this location takes longer than other Paneras so I ordered it online so I could just easily pick it up and get on my merry way home. Or so I thought! I went and picked it up through the drive thru; and this location has NEVER failed to get an order wrong or forget something or be out of stock of half of everything, so as I already thought they forgot my sandwich. So I parked and went inside and told them, the girl upfront was very nice and said they were making it for me. I waited about 10 minutes. She handed me a bag and I took her word for it, which is shouldn’t have. I got home and took everything out of the bag and noticed I only got a half when I paid for a full. 60 something dollars for col

Absolutely insane ?? I ordered doordash and as you can see, it says theres supposed to be a cookie in the bag. They NEVER put it in the bag, and this isn’t the only time it’s happened. This happens EVERY TIME that i order from this establishment and it’s absolutely ridiculous and unprofessional, I don’t even expect all of my items to be in the bag when i order from here. No wonder this place has 3.2 stars. I don’t know who is bagging these items for doordash pickups, but they need to do better.

Worst experience ever at this place. The soup sat on the counter for 4.36 minutes. Yes I timed it. I put my finger on it to show them it wasn't warm. The young man put it in the microwave. Handed it back and said sorry the cheese melted and the croutons are a little soggy. And walked off. And the bowl was only half full!

As always great service. They didn't have all the flavors of bagels I wanted but im sure they sold out before I got there and they had other good choices to surprise my new office on my first day of work.

Thanks to the Amy, I had a great experience with my lunch order today. She was very kind and displayed great customer service skills with a smile on her face and great tone. This location is always clean and my salad items are always in stock.