Panera Bread

Awful experience. We went around 5pm, so it was early for dinner but super late for lunch. ... so why is the place already covered in trash and messy dishes? They clearly had been sitting there for hours. There were flies in the cookie display. The college age male employee acknowledged them and admitted he had seen them for a while and "probably should toss the cookies"... DUH. I then watched the employee not toss the cookies but walk over and make drinks for another customer. GROSS. Speaking of gross... you can see into the kitchen from the counter and the floor was covered in lettuce, giant crumbs and lots of black specks... just disgusting. I ended up getting sick a few hours later after ordering the new French Dipper. Never again.

I ordered an ice latte and cinnamon roll. I asked for the roll to be warmed up and I was told they’re unable to do that but I can go microwave it myself. You serve hot food, why can’t you warm something up? And the best is then the system asks for a tip. A tip for you to say here, go heat up your own food. Geee thanks. The reason for the two stars is because (after I heated up) the cinnamon roll was very good. The vanilla latte syrup is simply not good. It almost has a burnt taste to it. I don’t see how Panera is still in business.

I’ve been a customer for many years and the service and friendliness I received on 2/26 was notable and needs to be recognized. This young man’s name is Garfield. His manners and kindness are natural, we try to train hospitality, he comes with it! Great hire

This was my first time visiting a Panera Bread. It was a great experience, but it was just not my favorite. It was very crowded and noisy. The turkey sandwich was good, and my son loved the grilled cheese. He ended up ordering another! He also got a croissant that was pretty stale and hard. My other son got the Flatbread pizza and was not a fan. The service was quick, considering how busy it was.

Got a take out order. Definitely should have checked it before I left. I paid $8+ for a you pick two salad that was supposed to have avocado and this is what I got. My salad also didn’t have cherry tomatoes when the menu clearly had it on there. I’m vegetarian and took the chicken off and still paid full price, which is what it is but I was at least hoping for a decent looking avocado. I normally love me some Panera but this was awful.