Panera Bread

Absolutely terrible service. They force you to order online or through their app, which then they charge you a steep convenience fee for doing so. (Ours was $13!) They completely messed up the order, we were missing an entire meal and part of one of our “you pick two” meals. They did not even attempt to rectify the situation, and said I would need to reach out to door dash to speak with their customer service. We were charged for food that wasn’t delivered, and then the manager hung up on me. Unbelievable. Their food is overpriced, which I can get past on occasion, but the level of unprofessionalism is unforgivable.

I order on the app and pick up inside the cafe. The woman in the Phillipsburg store that is usually at the register during afternoon hours, M-F, is so pleasant and helpful. I love the chicken bacon rancher and the autumn squash soup. Ingredients are pretty good too.

I came here with my 3 kids (3,8,14) and we ordered 2 soups, Mac and cheese, and 2 sandwiches. It was $49. Crazy, but okay... No cups in the self serve area, figured they would put them with our order but had to ask. They also forgot one sandwich and one bread, and gave us the wrong side for one. No cup lids in the self serve area either, but at this point I just opened the storage cabinet and took one out of them sleeve. Clearly I work here at this point so it doesn't matter. 😂 The sandwiches were pathetically made and probably would have been more full at Subway. The French Onion soup hardly had any cheese, but maybe that's just how they make it? Seems every time I give a restaurant another chance I regret it. Different location, same chain, so I guess it's just the chain.

We visit this location at least twice a week. The food is good and the staff is friendly. If a meal is not the way it should be they redo and make certain you are happy. Our favorite items at this location is the bacon egg and cheese on an Asiago bread, the oatmeal, cinnamon rolls, the chicken salads and the chicken tortellini. The selection of fresh bakery desserts, bagels and breads is what make Panera so good! The soups are very good too. Would recommend this location. Tip: make sure to create an account with Panera to receive perks.

Thank you, Michele. We are on a long trip. Your kindness, efficiency, and smile made our day. Peace and goodness to you. Thank you. PS. Great food, too.