Panera Bread

New Updated Review I rarely update reviews, but this location has continued to decline rather than improve. After giving this store multiple chances, my most recent visit was by far the most disappointing. The bread was noticeably old and hard, not fresh as you would expect from a bakery-café. We waited over 40 minutes for our food despite the restaurant not being busy. There was no sense of urgency, communication, or concern for the delay. What was most frustrating was the lack of professionalism from management. Instead of addressing the situation, the manager appeared dismissive and was laughing while customers were clearly waiting and frustrated. That kind of behavior leaves a very poor impression. As someone who reviews businesses regularly, I do not take negative reviews lightly

Panera is always reliable for good and relatively quick food. This Panera has a fireplace and lots of seating, but fewer booths if that's what you prefer. Multiple tables and floors surrounding them were left messy with food. We wiped down our table before eating, but the amount of messy tables and lack of open booths limited our seating choices. Overall good experience, delicious food, and staff was very polite and professional. Customers should clean up better after themselves and I'm confident staff helped clean after we left as we were there during a busy-ish lunch time.

Ordered pick up which was not ready when I arrived. There was nobody at the register. Three people were waiting ahead of me. There were staff walking back and forth in the kitchen area behind the registers but not one person came over to say sorry we're busy or we have a slight delay. No communication at all. Waited 10 minutes and order finally came out. No apology, no hello, no thank you for coming. Nothing. Very poorly trained staff.

Excellent. Coffee and cream/milk all empty with a lunch rush. Ask manager Karin to help me out. She was friendly, professional, and courtesy and exceeded my expectations for customer service. I loved that she was so cognizant of her public facing communication, including the quick eye contact while she was busy finishing up her prior order, just to let me know she is aware and on it. Her level of politeness afforded to me was over the top. That's rare these days! I can see why she is the manager. Props. Sip club has gotten me into Panera, and I am glad and really enjoy the brand now. Usually, I take out, but the warm interior environment is usually overpowering, and I opt to eat in. Had the full-sized French Dipper. It was delicious! Coffee always decent. Food would be 5 stars if the port

2 bad experiences here in a row. Multiple times I've placed an order for items on the mobile app only to get to the establishment and be told they were out of stock. If you are out of stock on an item, you should not be permitted to order it to begin with. This morning, I also ordered yogurt and avocado toast. While waiting, I received a notification that my order was ready. After waiting another 5 minutes, I found out one of the items was out of stock. The breakfast item was cold and did not have the dressing the menu said it would. I will not be returning. Going elsewhere anytime I want to get breakfast out in the future.