Panera Bread

Food wasn’t ready on time. Ordered a soda. Soda machine was broken. Chicken salad sandwich had more lettuce and bread than chicken salad. The quality is horrible.

I’m really disappointed with my recent experience here. I believe the woman I spoke to was the manager, and she was extremely rude when I simply asked about my order. She responded with an attitude, saying, “Oh, you gotta wait, I’ll tell you when,” which was completely uncalled for. I had already been waiting over 23 minutes, and during that time, I saw other customers—who ordered after me—being served before me. I used to really like this place, but lately the customer service has gone downhill. The staff act like they’re better than the customers, and it’s honestly unacceptable. This kind of treatment makes it hard to want to come back.

If I could give this place zero stars, I would. I ordered the new Toasted Garden Caprese sandwich while waiting for someone in the hospital and calling it a sandwich is generous. It was soggy bread with two very small, sad pieces of mozzarella and four under-ripe tomato slices. Not a green leaf or pepper in sight. The staff was also terrible. The woman at the pickup counter rolled her eyes at anyone asking for their order after getting a text that it was ready. I understand people having a bad day, but wow...this was another level of awful customer service. I'll be spending a lot of time at that hospital in the near future and will never be back to this Panera-- not even for a beverage.

Man I don’t usually write reviews but that hot chocolate made me wanna throw it out. It didn’t even taste like chocolate. It tasted like hot water and milk, not a lick of chocolate. First time trying Panera bread and it wasn’t good. Had their limited time cheesesteak and it was mid af.

We ordered 4 bagels this morning but don’t see option toasted. However I ask to make toasted Manager Dori rudely refused to do . Also her bad attitude Look like bad experience this location..