Panera Bread

I love every Panera location that I visit! It was great for them to reciprocate my loyalty as a customer on my birthday when I was given a free bakery item as a Rewards Member. The staff is always friendly and great food to match!

The manager is terrible. I come every week with my 3 yo son. Sometimes it takes us a little longer to move around because well he’s 3. Today she was calling out orders. My order was up really fast. She’s calling out my name, I say be right there. I’m walking out drinks to a table. She calls my name again and says that I need to grab my food, and that she has orders piling up ( there’s one other order up btw) I say I’m coming, I’m walking with my toddler. We take probably 3 entire minutes to get to our order. I ask if I can have a second spoon. She tells me that she gave a spoon and fork. I say again that I would like 2 spoons. She just keeps saying how she gave me one and a fork. I finally have to break it down that my 3 yo son needs a spoon for Mac and cheese. And I need a spoon for sou

I had a bad experience with a Panera bread somewhere near Frankfort... But THIS Panera Bread... I have nothing bad to say about these people! Customer Service drive up is always on point! Today I had Carlos who was exceptional...I had another guy but didn't get his name and some of the girls.. I ordered one of the teas but it was unsweeten and I didn't know got suggestions to make it better and did not disappoint!

I went in today, around 11:15am with a the reprint transaction on dec 24, when I purchase 2 gift card with the amount of 50 the customer would receive 10 dollars I asked how will the 10 be applied, I was told it be credit just with using the customers number, honestly I can't remember the exact words . I didn't catch the redeem of the nature, since I payed cash and doing this for the first time I go in with the transaction of the gift cards purchase, the cashier stated I should of been given a gift card. I did not receive the 10 dollar gift card. she stated that a manger did the transaction and knows better with an unpleasant look on her face I stated, I did not receive the 10 card I just felt like I was trying to scam 10 dollars, instead of apologizing because I wasn't given the 10 doll

Tried to order lattes but they were already out of milk by 10 am and then went to continue with my order and the person continued with please pull forward like huh im still trying to order a different drink if you guys can’t make lattes, I love Panera bread and frequent it a few times a week but I feel like the customer service has gone done hill your just an order and a number they don’t want to take the time. Every ones in a rush, idk maybe add some additional employees or do a monthly customer service training :)