Papa Johns Pizza

I have been to this location twice. The first time everything was excellent. The food, the service, accuracy of order and timeliness. Today while the order was very timely the cheese bread and pizza were both burnt. The pizza extremely thin and not tasty as a result. I’ll certainly be back but next time will check the pizza and order before I leave. I rated 3 stars because the first time the quality and experience a 5+ and this time a negative zero.

I made the mistake of choosing to go in a order a pizza for dinner at 5:30. I was told it was going to be 40 minute wait which was fine but after 40 minutes I went back in and was told it was going to be another 20 minutes, which was unfortunate due to the fact that I had already waited so long. After another 20 minutes I went back inside and there was over 15 people inside also waiting. The cashier and another worker were trying to figure out how to use a coupon while at least 4 people were just trying to pay to leave. The cashier was unhelpful and clearly didn't care about how she had told me it would be 40 minutes, now over 2 hours ago. As I was standing there wondering how there was about 10 people working but no orders being put out, that's when I noticed it. No one was wearing gloves

Terrible experience. The pizza was good, but service was not. We were given the wrong pizza, even though the boxes had my name and our order details on the sticker that is placed on the edge of the boxes. We called to ask them to start re-making it as we headed back to the store. To our surprise, they don't have a local phone number! We were directed to a call center, which we were not told when they answered the phone. It took us a couple minutes before we realized. She transferred us to the Farmington manager, however, the manager placed us on hold and we waited nearly 10 minutes. We finally hung up, called back again and had to go through all the prompts AGAIN. The woman on the phone started advertising us specials instead of just asking them to re-make our order. Finally, we got throug

I honestly wish I could give them zero stars. They tried blaming doordash for them making the food wrong. Then when they finally agreed to bring me the correct item that I had paid for. It took them 1 hour and 20 minutes for them to be able to deliver this. I called at 1 hour and 10 minutes into waiting and the woman claimed that it was out for delivery I asked if it would be hot she said yes it left the store hot and fresh It arrived to me cold. With very few pieces of bacon so it was basically like what I got before cheese and bread. I will no longer order from the snow location it's the worst. I wish I wouldn't have tipped the driver because that was at a ridiculous amount of time to be able to receive your food.

Visited in the evening on 1/28. Waited in the lobby after showing ready on my app for 37 minutes. They were obviously busy with only 4 staff but I observed absolutely no leadership and no communication with staff. Customers were not acknowledged at all whatsoever. Pizza orders sat on the rack and customers were going in the kitchen grabbing their own stuff because no one was reading off orders, staff just watched and didn't seem bothered. After 37 minutes I got my order having no idea it was sitting on the rack the entire time getting cold, I should have grabbed it myself and cashed myself out like everyone else. 4 staff was enough for one to work the register and phone, 2 prep make pizzas and 1 to box orders but the issue was no one stepped up to lead. If they had a team lead or manager w