Papa Johns Pizza

Ordered a pizza from Papa Johns. 40 minutes after I ordered the pizza, I checked the app and it said “delivered”. Checked outside and there was no pizza. So, I called and checked the status. The guy who answered the phone said, “oh, she had to press the complete button, she's 3 minutes away” I said, “ok, sounds good.” The driver arrives 5 minutes later, I open the box, and the pizza clearly looks mishandled. Frustrated, I called the store back and explained everything. The guy who answered the phone said, “do you want me to remake it?” I said, “no, I just want a refund.” he replied, “ok, I'll have the driver come get the pizza.” unbelievable. I order from here quite a bit, safe to say Papa Johns will never receive a dime from me again. The entire experience, was handled very poorly.

Don’t order from this location they have horrible customer service. The manager named Brian was very rude and disrespectful, he should not be managing this store. They made my order completely wrong and refused to give me a refund. The food was absolutely gross, I will never visit this store again.

I got there almost 10 minutes after I got the notification that my food was ready. There was a worker sitting right outside of the door almost directly in the walkway. Kinda weird but didnt really bother me. There's 2 girls behind the counter within 5 feet of me after I walk in. 1 was working the other just kinda there. They didn't say anything at all. I stood there for about 5 minutes until they finally asked for the name on the order. I got my phone and left. Walked around the guy outside on my way back to the car. I get home and as soon as I pick up a slice of pizza I see the box under it is literally soaked. Well then I realize the pizza also is still raw dough around the crust. I call the manager and they tell me they cant give refunds I would have to wait until Wednesday when a gm is

We ordered two pizzas. One XL sausage/pepperoni and one medium with tomatoes. As you can see from the pics, the former had WAY too much sauce. It was requested as well done...not so much. I also had to cut it with knife and fork. The latter of the two pies was not only not cut all the way through but also, look at the different sized slices. What a joke. Not the first time we've had a problem here. Whoever runs this place should be ashamed of themselves.

Placed an online order and went to pick it up once the tracker said it was ready (about 30minutes). When we arrived they said it would be another 15 since they were behind. We know things get behind and online trackers can be off so no big deal we waited. After waiting another 15 they still said it was going to be another 10 annoying but whatever we are here already. When we went in the next time they asked for the order number. They said oh this order just now came through so it's going to be another 20 to 30 minutes to make. Needless to say we canceled the order and left because how did it take that long to figure out you weren't even working on the order. Sounded like a stupid excuse for we messed up and won't admit it. Terrible experience. Will never return to this location.