Papa Johns Pizza

Placed an order for the new “Crispy” pan pizza. It was far from crispy. Soggy and doughy. Stuck to the bottom of the box it was inedible. Called back manager was rude wouldn’t let my aunt get a word in and argued with her that it was actually made correctly. (He was on speaker) He told her to bring it back. She requested him send a new pizza and he could pick this one up. And he said no and hung up on her. I took the pizza back myself requested a refund and was refused a refund. And inquired why he was arguing with a customer he said it was because she was rude but he wouldn’t let her speak. I have been in this business for 20+ years at every level of management from hourly to district. And I have never seen a “manager” not care as much as this one. Even from watching him work through the

I placed my order on the app and I was able to track it while it was being made. When I walked in all the employees seemed happy. They were smiling and laughing while they worked which is nice to see in my opinion. Our pizzas came out really good! I am so surprised seeing so many comments about the food being bad or not fresh. Ours was perfectly as we had ordered it. The crust was a little big but the sauce and toppings part was delicious! They made sure to give me all the extra sauces I ordered like so many others usually forget. Small things like that mean a lot to me! I’d gladly order from them again. I did go and pick it up, I did not have it delivered. That might have something to do with the freshness factor.

I literally just called at 9:30pm on a Friday night and placed my order and was told 10-15 mins to then get a surprise phone call at 9:40 telling me the manager said no more carry-outs tonight we're getting ready to start cleaning up!! My thing is y'all are open until 11pm tonight and yes I know carry-outs stop at 10pm but I called in plenty of time and was literally getting ready to pull in!! I will never give y'all my hard earned money again!! Y'all have the best pizza but suck at customer service!! New management is clearly needed!!! I added a picture of your hours for tonight just for shits and giggles!!!

They got a new manager!!! Katie is the sweetest, makes a dang good pizza, and from ordering to receiving the pizza, it only took maybe 10-15 mins. I'm so glad to have stopped :)

so disappointed, ordered on-line, picked up and got home, ready to eat and duh, most of crust was soggy and not done. Management said nothing could be done when we called to report it , unless we came back out and returned it. I was not willing to drive back out so he would not give credit. Pizza was not edible.