Papa Johns Pizza

After reading reviews and having a similar experience, this franchise seems ripe for a class action. Abusing 3rd party delivery without customer's notice, allowing the third party driver to wait 20-30 minutes after they're mark your food as picked up because they were sent a stacked order that has no intention of being made at the same time. 0 communication about estimated times for orders, allowing you to "schedule" a time for an order. I'm guessing one or all of these are misleading the consumer. Greed. And the pizza is pretty mid tbh. I finally convinced my in-laws to stop ordering pickup or delivery from there during any gatherings after explaining to them why the pizza is an hour and a half late after ordering FIRST PARTY through PJ's site, and getting shafted by the third party serv

It's my daughter's birthday party and we have no pizza. Even after ordering hours ahead of time. Cancelled the order and will never order Papa John's ever again. Which imo is sad because my whole family loves papa johns.

I was so disheartened by the change in atmosphere tonight at Papa Johns. This has been the only place we order from for years and I was always greeted by this kind gentleman who called me “darlin’” and our pizza was always ready on time. Tonight couldn’t have been more opposite. Yes my pizza was suppose to be done at 5:14 and the lady handed it to me without apology at 5:40 which was frustrating but that isn’t why I am writing a review because things happen and restaurants can have a sudden influx and it’s all understandable. It was the front woman who had my jaw dropping. She was so condescending to the door dash employees, treating them like second class citizens who were all clueless. And as far as I could see door dash is there main source of customers so it seems like they should be t

Wow, the staff here must have taken advanced courses in rudeness and disrespect. Their talent for treating people of color and delivery drivers poorly is truly unmatched. Clearly, customer service training just isn’t their thing maybe basic decency wasn’t on the syllabus either. No wonder this is the only place that would hire them; with that attitude, it’s hard to imagine anyone else would.

I was extremely disappointed with my experience. The staff came across as arrogant and unnecessarily rude throughout my visit, which made the whole interaction uncomfortable. The lady manager, in particular, spoke in a dismissive and unprofessional tone that felt completely uncalled for. I expect basic courtesy when I’m a customer, and this place failed to deliver it.