Philly Pretzel Factory

So disappointed! I ordered a bucket of rivets to take to a family event down south. I ordered a bucket because the description online said I’d get 55-60 rivets. I received 48 rivets. The cinnamon sugar topping container wasn’t even 2/3 full! And they were both a complete mess, covered in cinnamon sugar. And the way that they looked… It almost seems to me that a full cinnamon sugar container was taken and half of the contents were shared into another container. The dip was spread up the sides, but sunken way down into the center. Even if the frosting was whipped it shouldn’t have sunken so much. Thank goodness I ordered an extra by mistake. If I even bother buying from the store again, I will definitely go in person so I can make sure that I’m getting what I pay for.

The team here offers great customer service. They had pickups of several previous orders that weren’t in the system and made corrections immediately, effectively, and with a positive attitude during a very busy time. So much appreciated! Shout out to Stacey!

I walked in to buy pretzels. I was told they didnt have any and they are closing in 5 minutes. May I suggest you turn the open sign off and post a sign that says sold out?

Arrived today only to have the smell of cigarette smoke to hit me in the face rather then fresh baked pretzels. Side door was open when I arrived and then was closing when I left.

Freshly made pretzels on the premise. Many varieties to choose from. They got special promo on Tuesday and Thursday. Great customer service and no waiting unless you want something right out from the oven.