Philly Pretzel Factory

I went to the shop today to pick up a very large order for a school fundraiser. The team was fantastic! They had our huge order ready when we arrived and were kind enough to put the boxes into my car for me. Extra bonus, the mascot also got into the action. Thank you Pretzel Factory! We will be back!

I stop here often but stop for awhile. Went back and found that the owner was there working, nice guy but apparently not a good judge of hiring. I explained to him I am in this center 2-3 a week and how horrible the place was, he acknowledged he let poor management handle the store. It was good for a while but just there today and a few times weekend prior…. Indian guy is rude and dirty, touching money with his gloves and then pretzels. Very rude too, not even a thank you. Today at 215pm I went in and was given old hard pretzels when this other guy just took out fresh ones but kept them in the back so he could sell the old ones. Poor buisness man, shame cause the owner really wants his place to be great. Need better hiring skills. Won’t go back!

This store is selling pretzels warm but not fresh. Second time I got pretzels there and they were warm when I got 10 minutes later when I got home they were hard. I'm a retired baker I know these pretzels are not fresh at all I'm truly disappointed. Won't get any more from there.

I am in the shopping center several times a week and I have tried numerous times to buy soft, fresh pretzels from this location because it is so convenient. Every time they are stale and dry. I keep telling myself today will be different and I keep going back. Today was the worst. I always get the strip of minis. They were hard as a rock. Couldn't even bite into them. I came home and threw all 5 pretzels in the trash. Such a waste of money. It is such a shame. It is such a great location.

Worker insinuated that I was stealing dip. While waiting for the lady to come take my order I was perusing through the dip selection when all of a sudden from the back this African American guy starts yelling at me those are not free you have to pay for them. I can read the sign you don't have to accuse your customers. Needless to say that'll be the last time I go there