Philly Pretzel Factory

Great food and the hospitality is awesome. The girls that work here are absolute sweethearts. Kinda expensive food but its still really nice

Not sure what’s going on with these new people there but service was terrible I go almost every week over an hour just to get these pretzels for my husband we get the crowd pleaser well not today worst taste ever had Where is the old manager short blonde hair think Kat was her name place has gone way downhill since she was fired don’t even think I’ll waste the trip to go back

Been a customer for many years and very disappointed with recent order. 9/12/25 My party tray order came with three dips of which one, the honey mustard, was placed on the bottom and hardly nothing in the container. Not even a quarter filled. Never had an issue prior to this. Never thought I needed to check in the store. Always been pleased. Very disappointed and embarrassed when I opened it up at the party I took it to and it looked like someone ate more than half of it.

If I could give it no stars I would. This place used to be the absolute best. You could always walk in and grab a few pretzels for a snack if you wanted. Now, they only care about the customers ordering party trays. This is all my pregnant wife has been craving these pretzels for the last 4 months, and we haven’t been able to get any, not even a single time. We have tried dozens of times, but we are always told no, or that they don’t have any. The best part is, you are watching them fill party trays after party tray when they tell you they don’t have any. The place is absolutely being ran horrible, and they are turning away so much business every day. Oh, don’t bother trying to place an order on door dash either. They will confirm the order, wait till the dasher is on the way, then cancel

I placed an order a few days prior for a party I was attending today. I've ordered here once before and just like last time, when I arrived, my pick up order was not ready. Thankfully I didn't I have timeline but it was annoying to have to wait for my entire order to be put together. I could tell by the girls faces they were confused and had absolutely no idea there was a pick up order when I gave them my name. It was also extremely hot so I'm not even sure their AC was running. They rushed to put it together quickly but you can tell they were so stressed out. There were only 3 young girls working with absolutely no adult in sight which I'm pretty sure is illegal if they were actually underage. They ran out of gloves and couldn't even contact anyone for more gloves and were using rubber gl