Philly Pretzel Factory

Zero Star Review for Philly Pretzel Factory - Toms River Where do I even begin with the absolute disaster that is the Pretzel Factory on Hooper Avenue? The food handling is nothing short of disgraceful; I can't fathom how the board of health deemed this place satisfactory. It’s downright alarming! To top it off, the customer service is a whole new level of atrocious. I was challenged for using a $50 bill on a $60 order, and when I asked for clarification and attempted to resolve the issue, the manager came over and was shockingly rude, disrespectful, and downright nasty. How can a business of this size, run by multiple franchisees owners, refuse to accept legitimate US currency? Has the world gone mad, or is it just this establishment? I work incredibly hard for my money and love supportin

Arrived at 10 which is opening. My boyfriend went up to the door to open and it was locked and the guy behind the counter just stared. Probably should hire people that can read a digital clock.

The Manager/Owner Jill provided excellent customer service on a quick turnaround order! The store personnel were helpful and pleasant. The warm Pretzels and dips were delicious and complimented by our guests. Thank you Jill

You are going to kill someone with your food handling practices. Cheese with mold on it. How many times was it heated and cooled and then reheated again. If you want to see how your immune system handles botulism, go for it. That was just the cheese, who knows what else is disgusting and bacteria ridden in that kitchen. Stay far away and just buy frozen ones from Costco.

Common customer of this pretzel establishment after a few bad experiences we still give them another chance. This time they did themselves in, to say the least they ran out of cinnamon dip and put an empty container under the cheese so we didn’t see it! All they had to do was tell us that they ran out of dip and we could’ve gotten something else. Such poor professionalism, don’t waste your time here.