Pizza Hut

I'm not sure what is happening at the Pizza Hut at Richardson Road in Arnold however this is 3rd time in a row that my pizza has been incorrect. My picture shows that my breadsticks came without any of the herb parmesan seasoning on them and the pizza was raw. When you go to call the store, it puts you through to an answering service for ordering and you can't get in touch with anybody at the store. The deliveries are being done by doordash so there is no way to speak to a Pizza Hut driver. I shouldn't have to call and have the order remade because it's incorrect the first time. It should come to me correct. So my second order came and it's still wrong. I received a well-done cheese pizza and it's missing the three toppings that I paid for. The breadsticks are still missing the parmesan

The food was great. Disappointed there wasn't dining room service but I get it, this is what Millennials want.

I've been sitting in the drive thru for 30 minutes, and it's been 45 minutes since I ordered one small flatbread pizza. I got to the window and the manager said it would be another 30 minutes! There were freaking at least 5 people we saw working in the back too. There's no excuse. We got no apology from the manager either so we asked for a refund. Horrible customer service and horribly run restaurant. As an update, I unfortunately with dumb enough to try again at this Pizza Hut and got the buffalo chicken melt. I did receive it this time in a timely manner but the melt literally had zero buffalo sauce on it. It only had mozzarella cheese, chicken and tons of huge onions. I won't be going back to try for a third time. This place is horrible.

I would give 10 stars for customer service if I could. Izak was so helpful and patient. He was so cheerful and personable. He made our day. Plus, the lobby, dining room, & buffet were kept very clean!

I've always been a fan of Pizza Hut for years, but today I ordered a large Pizza with chicken wings, garlic parmesan and 2 dipping sauce. They forgot the dipping sauce. I ordered, but charged us 85 cents each for 2 of them. I took a bite into the boneless chicken wings I nearly died when it was rubber. I freaked out and couldn't believe it as I spit it out !!!!!. The Pizza was blah, I guess that's it for Pizza Hut. Save your money and go to someplace else because they are nothing like they used to be.