Pizza Hut

This is by far the best Pizza Hut in the area. The food is great, but what really pushes this Pizza Hut above the rest (and most any pizza place for that matter) is the exceptional service from the Manager here. Amanda is passionate about her job and does a great job making her customers happy and satisfied. The food is always excellent, but what really makes me come back consistently is her wonderful attitude. She has made my day on multiple occasions. One time I had an issue with my delivery, and after apologizing for the mixup, it was taken care of and corrected within 15 minutes. I couldn’t recommend this Pizza Hut enough. I recommend ordering directly from Pizza Hut rather than DoorDash, as the drivers here are great as well.

ordered thru door dash. Once it arrived my pp was in a plastic bag. The bag was sticky. It also was on the top of pizza box, I called and manager thought it was sauce. Told her it didn't have a smell. She said she could replace it and it d be a hour. 15 minutes the manager was delivering it, I told her customer service needed improvement Her next message was...if you want your pizza you'll have to come n get it. I got in my car and got my money refunded.

I've always had decent service ordering delivery. Not sure how it's so difficult going to carry out. Last time I went there and the window had a tint that seemingly made it so the cashier couldn't see me and I spent close to 30 minutes waiting for someone to notice me. The most recent time was the worst. I put in my order at 5:15. due at 5:48. I pull up and there's an issue with a another customer and staff going back and forth that goes all the way until atleast 6:30. But the time I get up there the order is cooled off and I'm just ready to call it a day. I'm not the type of guy that even writes reviews, but the past few times have been so frustrating.

Ordered pizza through the app on Williams St in Decatur, IL and chose to pay in the store. Never again!! Went in to pay got my food everything was fine went home. The next day I logged into my bank to check my account and they had added $10.98 on to my debit card without my knowledge or consent. I have called many times to have it applied back. They always give me the run-around oh it takes two weeks to go back in your account blah blah blah it's been over 2 weeks I called again and again they told me it takes time. This isn't the first time I've heard of this happening and I feel like they're scamming people but yet not being held accountable for it. I understand it's only $10.92 but I also believe people should be held accountable for stealing which is ultimately what the manager did. I

Pizza would be great if they weren't consistently short on sauce. I even ordered extra sauce, & still, hardly any