Pizza Hut

UPDATE: I called and spoke to a different manager the following week. He seemed to already know about my situation. I had to hang up while he had me on hold, but he actually called me back and offered to credit my entire order. While I am still hesitant to order at this location again. I appreciate them acknowledging the issue and offering a satisfactory resolution. -------------------------------------- Large pizza barely had any BBQ sauce and was undercooked. Also, it was not cut through all the way, and 1/2 the pizza didn't even have bacon on it when it was ordered with full bacon. They didn't bother to cut the cheese sticks at all. When bacon issue was mentioned to employee, he said he saw bacon on it. When I pointed out the pieces totally missing bacon, he said it was pre-portioned an

The location is great and the employees are nice but wow the pizza is bad. The ingredients taste either really old or really low quality. Pizza Hut used to be so good. We need a good pizza place in Derby.

Ordered cheesy breadsticks from them via DoorDash. Food wasn’t packaged in a way that could prevent tampering so that was weird, not even in a bag or anything. When I was about to bite into my the breadsticks I saw it was also littered with onions. If I hadn’t noticed I’d be in the ER right now. This product wasn’t supposed to have onions, so I didn’t think I’d have to mention the onion allergy. Also weird. And the bread was undercooked and doughy in the middle. Let someone else eat them and they couldn’t even finish.

Love to rate the food, but haven’t received any. Myself and about 5 other customers waiting to pickup to go orders. Team in back is absolutely no help to young lady in front- who appears way over her head

This is the third issue we’ve had with this location. The first issue was with our carryout order being picked up by, or sent with the delivery person on accident. That’s happened twice now. This time they simply didn’t get my call in order entered into the computer. The person who answered kept putting me on hold and seemed very distracted so I kept having to repeat myself. When she finally confirmed my ordered, I asked her how long it would take and she told me 15-20 minutes. I said, “okay thank you!” and showed up at the store 15 mins later to be told they “never received my order”. I confirmed the phone number and time of my call to be sure I called the correct location. When I expressed my frustration and explained that this wasn’t the first issue here, the employee offered no apolog