Pizza Hut

i haven’t been to this location in over 4 years and the store has absolutely gone downhill since the management has changed. honestly doesn’t look like they bother cleaning anything anymore, and no one acknowledged me for at least 5 minutes when i walked in despite me being the only customer in the store with 5 employees working and very few orders up. more importantly that all of that though, the melt that i ordered was completely inedible and should not have been served. half of the dough was still raw from where they let the dough overlap before they cooked it - fortunately i noticed it on the first bite and ended up just throwing it away. looking at pictures of what the melt should’ve looked like, clearly these people haven’t been trained. i know pizza hut as a whole has been declining

I went to order food for my sister and I placed the order and was getting ready to pay, I remembered a deal going on and wanted to change my order to the deal. Instead the manager said he couldn't give me the deal since he already rung up the original order. I asked well can't you void or cancel it and rering it. He answered and said no that he would have to pay for it and that the general manager wouldn't like that. Now, I used to work in the food industry and he couldn't do one simple task. He just didn't want to re do the order. Just pityful the managers name is Manoj

I’m from Texas and I had ordered the 2 pizzas and 24 naked bone in wings for my nephew who live in Fairfield Ohio and literally said head it over but they left the order outside the building door which is not my door and I called them and one lady say the delivery guy wait it outside for 4 to 5 min and other lady say delivery guy wait for 10 to 15 min and call me 10 times which I see the call but only 2 time I was with my 2 months old feeding and the baby was crying didn’t even heard the call and once I see the phone I see the call and call them back saying I haven’t received my order is there any other way refund my money or get the order and she was like no we don’t refund money or give you another order and I was super mad cause it was over $50 and I’m Not letting it go and after 6 min

They do not have their own delivery drivers. They have to outsource to DoorDash. After two different delivery drivers have been assigned we still have no pizza. Now we have to figure out how to get a refund and nobody answers the phone. We will never order Pizza Hut again.

HORRIBLY RAN BUSINESS. Ordered today at 12 on the phone and the person who took my order didnt verify the address. They use doordash to deliver and of course food never showed. Called them to get refund and I was told to call after 5 to get a manager. Called at 5 and manager is late. Called after 6 only the GM can refund my money. They offered credit but after my experience I want nothing to do with the business. Please dont waster your time .