Pizza Hut

This was hands-down one of the worst customer service experiences I’ve had. I placed an order on 3/28/25 at 6:55 PM with a 35-minute wait time. After waiting at home for 20 minutes, I drove to the store only to be told it would be another hour before my order was ready. When I asked to cancel, I was told it was already in the oven. I ended up waiting in the store for 56 more minutes and didn’t get home until 8:22 PM. The woman at the register apologized and said she would add a $10 credit to my account, but that credit was never applied. When I finally got home, I discovered that my pepperoni pizza had been replaced with a supreme pizza—something I don’t eat. I had to throw it away and had breadsticks for dinner instead. Since that night, I’ve reached out to Pizza Hut through their cust

Love this Pizza Hut dine in yesterday the manager Teresa was crazy busy told me it would be a wait to eat but got my food in ten minutes I don’t know how she did it me and my wife was very happy pizza fluffy and great she was running around doing it all alone I didn’t wait at all she was the cook and csr and manager I never get disappointed when Teresa is working we appreciate you keep your head up help is on the way 💪🏽

So first I’m going to start off with my worst experience which was last week there was taller black manager I believe she had on a green cap on her head this lady was so mean and unprofessional it was distasteful mind the store manager knows me by name she is saving grace of Pizza Hut Lake Jackson Teresa yes that’s her but this lady she needs to be gone removed she was yelling I hate this job loudly I let rgm know this place is like so peaceful with Teresa there o I love her her spirit I ask her only to Make my food God she is great WHOEVER HIRED TERESA that was the best thing yall could have done keep it up girl YOU ROCK like smiling so much regardless of how mean some people are to her she smiles Saving grace Teresa that her name keep her let that other one go don’t know her name yet jus

I was only stopping by to place a to go order, but once I was greeted at the door I decided to dine in. The customer service and the time it took me to get my food was amazing. The food here is also amazing. It felt like this place had waitresses the way they continued to check on me and other customers at our tables. Definitely 10/10. I will be back really soon.

Today was the second time I’ve been here in the past few months. I really loved my pizza the first time and today did not disappoint. It was wonderful. The associate was extremely courteous and welcoming. It was so nice to be greeted by someone friendly as compared to some places. Thank you Monica