Pizza Hut

We are long time customers that will not be ordering here again. The food and service used to be decent 2-3 years ago. The food quality and the customer service has gotten worse and worse but has recently made a sharp decline. Normally over the past year or two they mess up one small thing every order like forgetting sauces or forgetting to put seasoning on orders. Tonight we ordered and they now use door dash for delivery which we aren't fans of but the delivery driver was not the problem. They had our delivery driver waiting for the food for about 45 minutes. We tried to cancel the order but they now use a call center instead of employees answering the phones ant the call center employee left us on hold for about 15 minutes before we got a notification that the food was on the way. The

Lost a customer forever. Some of the worst customer service I've ever received. I placed an order for a pizza, cinnamon rolls and a 4-pack of sodas. The pizza arrived cold, the Cinnabon mini rolls were a joke (they looked like something you would make in an easy bake oven) and to top it off, they delivered it through door dash (even though I ordered through the official pizza hut website) and they forgot my drinks. I called in to request a refund for the product I paid for but did not receive the I spoke with an extremely unprofessional representative named "Ty". Who told me that only a regional manager can issue a refund, so I would have to call back tomorrow. And then proceeded to hang up on me before I was able yo get the managers name whom I needed to speak with. He showed no concern

Ordered $70 worth of food with a 20% tip since it was superbowl Sunday. An hour and a half later door dash driver was still @ the store waiting for order. Pizza Hut tracker said delivery @ 5:30. Door dash tracker said 5:43. At 6:30 I called pizza hut was transferred to the store. Apparently all calls are answered by a call center who cant do anything but transfer to the store you called. Seems like a huge waste of money. First time sat on hold for 10 min. Hung up & called back sat on hold & was hung up on. Third time i called back was told the store is not taking calls & they could not cancel my order, the store had to. Was told it was not her problem it was my problem & I was hung up on. Tried to get in touch with door dash & have to pay $5 before they would help me. I didn't pay. I will

We have ordered from here before and have never had an issue. But tonight, 11/21, it was probably the worst pizza we've ever had. Seems like they are cutting back on the dough or something, it was the thinest pizza I have ever seen and definitely not able to hold the toppings of a super supreme pizza. Both pizzas were stuffed crust and the cheese pizza was also paper thin. Obviously nothing to do with the workers at this location but it seems Pizza Hut is trying to cut costs by using less dough and charging more money...would not recommend.

Absolutely raises the bar for fast food/ pizza service. We ordered a special request pizza without cheese and we were personally called by the manager to verify we didn't mess up the order. Ive never seen someone care enough to go above and beyond like that. Confirming so that a customer doesn't open their pizza to find something completely wrong. After receiving our order she continued to speak with us with genuine enthusiasm and kindness, treating us as people, not customers. 10/10.