Pizza Hut

This is the worst store ever. No communication, accountability, or resolution when they mess up. Order the New York Pepperoni Duo. Took off the cupped Pepperoni (left the regular) added 2 other toppings. Paid for 1 because it was a 2 topping pizza to start. I get my pizza and there's no Pepperoni. I call and the manager debates it doesn't say Pepperoni only says no CC Pep, add sausage and onions. Clear as day on my order and the receipt it says Pep duo. I got told he would talk to his manager but this is what the screen says. No offer to remake if I wanted to come get it and didn't ask my name or anything to even follow up after he talked with the manager. Last week days before the snow I ordered and after waiting over an hour and the tracker not updating I called and was told the se

Had a solid experience with friends late at night here. Our order was a little bit messed up due to some understandable confusion - but they quickly gave us a free extra pizza to make up for it! Very kind and hardworking staff here. Highly recommend them.

Placed order for delivery and received the WORST experience ever. The manager Sarah was beyond disrespectful when I called to tell her my order was incorrect. She refused to provide her name on the phone cursed at me and then hung up. I went there to not only get her name but to see what could be done to resolve the order error. Please be advised I was charged twice. She immediately started yelling when I entered with my incorrect order. She clearly wanted a confrontation. Additionally, I had my son record EVERYTHING! Not only was the situation not resolved she claimed to call the general manager Mike Jones who never answered or called back. Sarah has no idea what customer service means to say the least she was unprofessional.

On this day, Saturday, September 21, 2024 I ordered from Pizza Hut and the food was excellent. I was offered a free pizza and I enjoyed the food. It was nice and hot. They did a excellent job very pleased with the service and the delivery this time.

I haven't had the food yet but they're pizza hut and I LOVE pizza hut. I wanted to write a review because they were extremely nice, helpful, and patient with me. My cashier was Mike? They said there's 2. Mine was the younger guy that did NOT have jones on the side of his hat. Thanks for yah help dude!!!!