Pollo Tropical

Good pollo!!! We'll seasoned and juicy. The sides and deserts are good as well. If you want your order modified, brush up on your Spanish or pull out your Google translator😉 Got my order served quick and HOT!!! Just the way I like it😋 The restaurants were clean and well kept. A definite return when I'm in the area!

This Pollo Tropical location is my go-to, and I never had an issue here up until recently. The last three times I visited this location, the chicken has been over-grilled and very dry. I didn’t complain the first couple of times; however, I did bring it to the evening shift manager’s attention this evening around 11:15 PM. He just nodded and didn’t say anything, basically gave me the impression that he didn’t care and just wanted me to leave the drive-thru. The young lady who took my order was nice and did swap out the dry pieces; however, those pieces were dry as well. Someone from corporate really needs to drop in and inspect the operation to ensure the person conducting the grilling is doing it properly. The person grilling the chicken is not doing it properly. I absolutely HATE dry c

I have been coming to this Pollo Tropical location for quite some time because I work nearby and it has always been convenient. Unfortunately, the customer service has declined significantly. On several recent visits, the staff at the counter displayed a poor attitude when my order was prepared incorrectly and needed to be fixed. Instead of handling the situation professionally, there were visible expressions of annoyance and unwelcoming behavior. As customers, we pay for our meals, which are not inexpensive, and we expect respectful and courteous service. Sadly, my last few experiences have been consistently disappointing. Because of this, I am seriously reconsidering returning to this location

I'm a fan of polo tropical, i had family in town and we stopped at this location to get a quick bite and it did not let me down. The cashier was great with a smile and the workers with the open cooking area took the initiative to put love in my food. The choppy bowl was so big that I had enough for leftovers.

As far as food in Miami, its great for a quick meal! The chicken is nicely cooked and I suggest to add one of their sauces to your meal, you won't regret it.