Pollo Tropical

This pollo serves such delicious Rice and beans Every single Saturday ! The rice and beans are always seasoned well and are always cooked best here. It’s such a delight to come to this restaurant and have a great experience. Even cashier did a good job, they treat me very good and quick each and every time.

This is the second or third time my order is wrong at this North Lauderdale Pollo Tropical on the corner of 80th ave. and McNab Rd. I ordered the #2 all the way and I got some lettuce, rice, black beans and chicken. Plus I used the drive thru so I wouldn’t have to get out the car, I was in a hurry on my way to work and was told to drive around to the entrance and someone will bring the order out. It’s approx 1:20 pm. No one bought out my order and I’m waiting, I get out in full uniform to run in to grab my order, speaking to a slender built brown lady I assume was the manager leaning on the counter looking at her cell phone, she asks the drive thru lady who appears to be very pregnant, what is she waiting on, “oh she said, we had to fry the tostones, which was already up just sitting i

I went to the drive thru around 2pm to buy some food I met with Ms. Pierre at the drive thru window she was very professional and made me feel welcome ,she have such a pleasant voice I would recommend anybody to go eat at that location because of the great service I received from her and the food was very good,chicken was well seasoned

I come here after school sometimes , it's so good to eat after suffering from the school lunch, the beans and rice always a 10/10 , the chicken when it's fresh is the best. And that bread roll dipped in the beans ARE SO GOOD To me it's affordable to and the app sometimes gives me a 5 dollar discount. I luv you pollo tropical

I had the most unprofessional experience at this Pollo Tropical. I placed my order at 6:00 PM, and by 6:25 I was told to come inside because my meal—ordered in advance—still wasn’t ready. When I asked about the delay, I was told to “talk to the manager.” When I asked for the manager, a man walked up but avoided eye contact. I asked if he was the manager, and he said yes—his name was Chris. I explained the issue, and instead of addressing it, he walked away, joked with someone in the back, and never returned. The entire interaction felt like a skit—completely unprofessional, dismissive, and immature. My order wasn’t complicated, and I can’t understand why the service was so poor. I won’t be returning to this location and recommend others find somewhere else to eat. This staff clearly needs