Pollo Tropical

Chicken was delicious, but I order 6 tostones and 2 out 6 were good, meaning the rest 4 were refried. Tostones refried is hard and no tasty full of oil. So if you fix that I’ll give 5 star .

This has got to be without a doubt, one of the worst restaurants I have ever been to. Whoever owns this location has totally let this place go and it is not even worth visiting anymore. The service here is absolutely abysmal. Rude and incompetent employees. Trying to be a customer here has been one of the most frustrating experiences of my life. for whatever reason my order is NEVER correct or on time when i order here. The last time I tried ordering here I waited for over 30 minutes in the lobby ( not a single employee addressed me or asked if i was being helped while i sat at the counter) just for them to tell me they never even got the order. Complete waste of my time, and to top it off the customer service hotline to resolve these issues is 10 times more useless and frustrating. Do n

ordered. tells me to park cause the fried chicken is gonna take 4 minutes. parked, waited 15 minutes, no food. i go inside it’s sitting there, they forgot to bring it out. get home go to eat the order is wrong and the food is cold. no sauce give that was asked for. don’t even think it was my correct order. it’s 9:30pm. i just wanted a good clean dinner.

You know, I took a day to think about the meal that I had before I rated it because while the environment wasn’t bad and the food was OK, I had to really think about what made it pop and stand out as a place I would like to return to. And to be honest with you, I wouldn’t I found the food to be mediocre at best. The chicken was lightly seasoned, but OK. The yellow rice was very bland and definitely required mixing the beans and the side of hot sauce in order for it to really come together well. I don’t think any of the items I had could stand alone as a single item I would try again. We ordered quite a few things from the menu. One of the items was forgotten, and when we went back to the register to retrieve it, it was replaced immediately, which made me think it was going to be fresh, but

I’ve been to this location a couple of times, and unfortunately the same rude employee took my order today as the last time I visited. He’s a younger white guy with ginger hair and both times his attitude has been unbelievable. Zero customer service, very hostile, and just gives the weirdest energy. Today I had my cat sitting calmly on my lap in the car, and out of nowhere he looked at him and said “evil cat.” Completely unprovoked. Who even says that to a customer? The lack of professionalism is honestly shocking. On top of that, my order was wrong again. I ordered three cilantro garlic tostones and they only got half of it correct. The other half was something totally different, with bell peppers I never asked for. I didn’t realize until I got home and then while eating my pork, I lite