Pollo Tropical

I bought 3 half chickens for my workers' food and one of them was still bleeding, the worker was vomiting all the time because of this, the beans only fill the pot only up to half I don't know why they are saving the beans, rn all tropical chickens sell you enough beans for your food and not here .... My experience was not pleasant at all 😣😔

PT always has the potential of delivering great value. Today we came after the lunch rush, mid afternoon, so it was not their best day. Chicken ages poorly once cooked. We'll try again soon.

I ordered ahead of time on the app and when I pulled ahead to the drive thru, they informed me it wasn’t ready yet and to pull forward. I was sitting there for 20 minutes, called the store and they told me someone was coming out with my food. Another 10 minutes passed and I went inside to see my order just sitting on the counter in a sealed bag and with the order incomplete inside of it. I had to ask for the extra items which were missing and the whole order took a total of about 40 minutes to pick up. Completely unacceptable.

Taste as if they were sitting there a long time in addition to a think smelling old oil scent. I threw in the trash. A waste of $5.34. Pollo Tropical franchise should retrain everyone at this location, including management. It's starts from the top.

The staff is super friendly and very helpful with the selections of our food. The place is very clean and kept well. When you walk in it doesn’t feel like you’re walking into a greasy fast food place!! The cashier Deyonide was very helpful and also listened very carefully to the details of our orders. She was very friendly and also very welcoming, which is kind of weird in a fast food restaurant environment. She is definitely someone to hold to treat dearly when it comes to Customer Service not a lot of people understand what that entitles however a previous business owner/restaurant owner. I would definitely hire her and probably promote her soon. Mirline was also extremely helpful and complacent to our order, our food was carefully placed and looked so appealing that of course you wante