Popeyes Louisiana Chicken

Richmond, KY · Fast food restaurant

Rating
3.0/5
★★★☆☆ 3.0
Reviews
20
Rank in Richmond
#71
of 130 restaurants
City Percentile
9%
rating percentile
Address
Popeyes Louisiana Chicken, 2052 Merchant Dr, Richmond, KY 40475
Phone
(859) 559-0841
Website
www.popeyes.com
Status
Closed · Opens 10 AM

Popeyes Louisiana Chicken is a restaurant located in Richmond, KY. It is one of 130 restaurants listed in Richmond. Its 3.0-star rating is slightly below the Richmond city average of 4.2 stars. There are 10 photos associated with this location.

Hours

Saturday10 AM–11 PM
Sunday10 AM–11 PM
Monday10 AM–11 PM
Tuesday10 AM–11 PM
Wednesday10 AM–11 PM
Thursday10 AM–11 PM
Friday10 AM–11 PM

Customer Reviews

★★★★★ 5.0 Amber Vonstaden · Dec 2025

Good chicken sandwiches! And the manager Lisa was so helpful and very nice. My daughter's mac n cheese was cooked very good. My favorite is the red beans and rice though. I will definitely be coming back here to eat.

★★☆☆☆ 2.0 Kai Clark · Nov 2025

Kind of a whack first experience here, which is concerning as we head into Thanksgiving. Lots of potential travelers coming into and out of locations like this, and lots of opportunities to wow potential first time customers. I wasn't wowwed. The staff were friendly and the building looked nice inside but they really need help in maintenance. They werent particularly busy but the lot was trashy, the can next to the front door was beyond capacity. I was missing a part of my order and had to return to the location to get it. And again, I stress this because I'd like to say one good thing about this location, the younger guy with the thin mustache was pretty chill and got the girls in the back to make things right. I did hear the girls in the back loudly asking one another where my or

★☆☆☆☆ 1.0 Renee linda · Jan 2026

I really tried to give this place a chance, especially at the beginning when they were trying to figure things out. But between long wait times, food being incorrect, coming home with microplastics in our food, and TERRIBLE customer service. I can’t really support this anymore. Today was another day of disappointment, when my partner placed an online order and gave them 15 minutes before he left. He said when he arrived the general manager told him they couldn’t do anything without having an order number, even though he put him name on the order, paid through the website and they didn’t even provide him with an order number. After a lot of back and forth, long and behold, his order was there with his name on it and no order number on the pick up order bag!! I really would love to understan

★★★★☆ 4.0 Arrow “A.Strange.OneXD” · Nov 2025

This is my first experience with Popeyes and it was decent. The food was delicious and you don’t get a lot for what you pay for to be honest, but with the app you get good rewards so I’d say it’s worth it. I did wait 30 minutes for two 3pc tender meals with two sides each when I came in with my grandmother which isn’t awful, but I’d expect a little quicker from fast food. I enjoy the design of the inside, it’s very modern but it’s not dull in the slightest, it’s a nice little store! the people at the front counter were very sweet and helped me with any questions I had, most importantly if they couldn’t answer a question they got a manager to help me instead of saying they just didn’t know. They messed up my order but were quick to apologize and fix it and I have to give them some grace b

★★★★★ 5.0 Shallin Patterson · Jan 2026

Absolutely delicious anytime we have been or order. We ordered it via doordash and we have went in and ate. The only place that my 5 year old will go to and order chicken tenders. He loves their tenders and Mac n cheese. The mashed taters are absolutely amazing. I would take a bath in that Cajun gravy. The hot wings are great. We love the spicy chicken sandwiches. Theres nothing there that we haven't tried or loved.

Accessibility & Amenities

✓ Delivery ✓ Drive Through ✓ Onsite Services ✓ Takeout ✓ Dine In ✓ Lunch ✓ Dinner ✓ Solo Dining ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Quick Bite ✓ Counter Service ✓ Dessert ✓ Table Service ✓ Restroom

Services

Fast food restaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.