Popeyes Louisiana Kitchen

This is my third visit with similar issues. No where to communicate that I can see in the app. There was a language barrier with the girl on headset, and at window. I asked at the window to ensure sandwiches were fresh. She looked puzzled and nodded. Sandwiches were hard at edges and chicken stringy. Clearly past hold time. Told them we had a food allergy with pickles, to hold them from 1 of the sandwiches. Upon entering the counter the leader that came to help us. Was eating at the station she was working at. When I explained the issues she asked if I wanted a refund. I told her no I wanted fresh food. Told it was a 15 min wait. That's fine I just want fresh food. No apologies. Felt like we were inconvenience them to do what should have been done in the first place.

The food is amazing. That's it. The service is crap... always out of everything. How are you out of mashed potatoes at 11am. No Mac and cheese last time we went at 7pm. They substituted for us the rice and beans didn't give us the correct substitute. We didn't get everything we ordered. We spent over $40. On top of all that there were 4 workers putting our meal together. How do all four workers mess up.

When I had ordered on the intercom the worker wasn’t paying attention at all I literally placed the order and she said can I help you? While ordering I could hear her laughing,then got up to the window the manager took forever to give the worker at the drive thru my change, I was finally given my change then food. I asked if I could have ranch for the tenders since I wasn’t asked what kind of sauce I wanted, she said ranch for your tenders? I charged you for bone in chicken? She then took the bag back and looked at the manager worker, then looked at another female worker who then started laughing and just started staring me down through the window. Was given the food but all was old and hard even the biscuit was harder than a rock, the sandwich couldn’t even be bitten into!! It’s liked the

If you like playing the lottery this is the place to go, because you may get your order you may not , they may have chicken the may not . Oh and dont ask any questions because they have no clue . What a joke

Horrible experience in drive thru, first of all i ordered the number 6 and was charged incorrectly and completely denied the issue. Manager did not speak English and was absolutely no help. The worker in the window has a disgusting attitude with customers. NEVER COMING BACK. Already in discussion with corporate hopefully they can help. STAY AWAY FROM THESE PEOPLE.