Popeyes Louisiana Kitchen

The manager, Hispanic guy was chill and understandable. The whole corporate is what sucks. Recently had some nasty 🤢 chicken and I forwarded and never heard back from the manager as promised then was transferred to different customer reps. I will post pics. In all I didn't get a refund or a call back for my order. All I did was repeat myself for many times on what happened to different customer reps. SAVE YALL SELF MONEY AND TIME AND DON'T GO TO THIS LOCATION. THE OTHER ONE IS COO IN MONRON AND AFTERNOONS BUT NOT NIGHTS. HERMISTONS POPEYES HAS BEEN THE BEST SO FAR.

Drive through ordered a Regular 3 piece Tender Combo with a side of fries. Didn’t get fries, but mashed potatoes instead. No biscuit either which is supposed to come with the combo. Did not receive a receipt which was requested either. Tried to call store but they never picked up, let it go to voicemail. Ordered Friday October 17 around 7:00. Thank you Popeyes…

I've come to this location many times and every time I've had great experience and service. I always get 5 spicy drums and they always let me know it will be a wait which its not an issue for me. I appreciate the team and their communication. The only issue I've ever had was the sprite didn't taste good but after communicating that the sprite was different they fixed it and let me get a different drink. I will always go back to this location! Thank you Kennewick Popeyes team!

I don't know why this place has so many bad reviews. Yes, there was a short wait for our food, but that means it was FRESH! The guy who works here with the green hair (sorry I didn't catch your name!) was super awesome and on top of it. Food was all perfectly to order and delicious! Will definitely be back.

Complaint regarding one of your Employee Behavior which happened on Friday, September 12th around 9 PM, I visited my local Popeyes in Kennewick drive-thru. All i wanted to pick up some dinner; however, it turned into an unbelievably disappointing experience. There were about two cars ahead of me, yet I waited over 20 minutes before reaching the drive-thru window. The two cars in front of me appeared to leave without food, which was already concerning. At the window, I was curious about the wait time and inquired about it. The cashier replied in an aggressive manner. He told me he was the only one handling the kitchen and everything else, but when I politely clarified that I just wanted to understand the delay, he accused me of having a rude tone, refused me service, and threatened to call