Popeyes Louisiana Kitchen

Well, here we go AGAIN!!! I went to Popeyes to get the 3 piece special that they have going on. Once I received my order, I looked in the box; and Once Again, one of my pieces looked like a pre-matute chicken had been added to the box! I don't know what store policy is, but QUIT PICKING through the pieces!!!!! This is not how you would treat yourself, if you were serving you, or someone that You know, when they come to your job!!! The wing in this picture, is actually the blown up image from my phone, to show the size!!

Mobile order check out and pick up was a breeze. However, chicken was not in good quality, very dark and not fresh at all. The cajun fries were also soggy. I’ve been to other Popeye’s locations and never experience bad chicken quality. This is my 1st time I had to request a refund.

Food and atmosphere are typical Popeyes. Nothing spectacular. The service, on the other hand, is ridiculous. Been waiting 31 minutes for my order now and still haven't gotten it. Drive thru never stopped, but dine in patrons are still waiting. Ordered at 2:10. It's 2:48 and still waiting. I will NOT be coming back to this restaurant.

I placed and paid for a mobile order through the Popeyes app at the Lumberton, NC location (Order #2275b703-8ale-4638-a626-74430fe451ea). When I arrived, the employee told me they had no food available at all, couldn’t substitute anything, and didn’t know how to process a refund. I was told to contact corporate instead. This makes no sense—if the store had no food, why were they open? And why did the app allow me to place and pay for an order if nothing was available? The order was only $6.41 and included reward points, but the principle matters. Customers shouldn’t have to waste time and gas because the app inventory isn’t accurate and the store can’t issue refunds. I’ve had multiple issues with this location before and even submitted complaints through the Popeyes app but never receive

My partner and I ordered at this location in Lumberton, NC, the service was very slow we ordered two combos and waited over 45 minutes. Our order was incorrect. I ordered the three piece tender combo and a side of coleslaw. I didn't receive my order of coleslaw and received instead a three piece chicken on the bone. My partner ordered spicy tenders with his surf and turf and the tenders were original recipe not spicy. The biscuits were in sad comparison to other Popeyes establishments. We spent almost $30 and we were both disappointed. We also observed some unhygienic customer service with no gloves, or cooks touching their face and headphones and then not changing gloves as well as a cook putting her hair in a net with gloves on and then not changing them. I have myself worked in food ser