Popeyes Louisiana Kitchen

Had to wait over 10 minutes for 8 piece butter fly shrimp combo 8:30pm on a Sunday night with no other customers in the store. The fries were cold and not crunchy. The female employee was rude, and the male employee was throwing things around while preparing my food. This is why people dont eat at Popeyes, and why the workers find themselves on social media getting cursed out.

I was very disappointed with my visit to this Popeyes on Midlothian Turnpike. I didn't realize that they had made menu changes and no longer offer any type of seafood. But, that wasn't the full cause of my frustration. I ordered a basic meal and was told it would be a five minute wait. Twenty minutes later my order was brought out to me and had spilled in the bag. Although the manager cleaned up the containers and gave me a new side, his comment when I entered the store made me believe he knew that there was a problem when he brought the food to me. Also, the cost of the boneless chicken wing combo is not a good value in my opinion. This location seems to have a continuous turn over of management which may be affecting the consistency of their service.

Went in for an early lunch when they opened up at 10am. Food was hot and fresh. The supervisor greeted me. I told him I placed an online order. It was waiting for me. He gave me a tray and I ate inside. Y'all $7 for 2 pieces of dark meat a biscuit and 2 regular sides and a free drink using my app points. Best lunch hands down.

Stopped in Friday (their 2nd day open) and ordered a family meal to go. The interior of the restaurant was clean, inviting and spacious. Our only hiccup was we ordered 2 strawberry biscuits but they only had 1 left but they offered us an apple pie instead. Despite the staff being overwhelmed they were polite and accommodating!

I love Popeye's chicken. Been eating at various Popeye's for over 40 years. My last 3 orders from the Midlothian turnpike has not been good. On 9/24 my order was supposed to have a biscuit and I didn't get it. On 9/28 order was to include 2 biscuits and only got one. Today ordered one of the specials that included 5 pieces of chicken and I received 4 wings and 1 breast. The wings were so over cooked and dry. Was some of the worse chicken I've ever had at Popeye's.