Popeyes Louisiana Kitchen

Unfortunately there is a racist employee at this establishment. The instructions for pick up at both the drive through and counter are to provide your name. We have never run into an issue with this method until today. My girlfriend (a black woman) was standing in line inside to pick up our to go order. In front of her was a white woman also picking up her order. A male employee asked for the white woman’s name, he handed her the food, and she was all set. Next up was my girlfriend, mentioning again that she is a black woman. She stepped up to the counter and was asked for the name on the order by a female employee. She gave the name on our order as usual. This didn’t suffice with the female employee so my girlfriend was then asked to show a picture of the order. My girlfriend was highly c

Tried the BOGO promotion on UberEats for Popeyes’ new Rojo Sandwich. Was expecting it to be very spicy, but it’s not much different from the regular Spicy Chicken Sandwich.

Cant beat Popeyes, this locations had a lot of change over the years. But the managers have been doing their best, never had a bad experience with them. Always ready to help and address any concerns promptly, any issues and the managers make it right and you leave happy. Will note, lobby closes earlier than the times posted on the door. Late nights you have to use the drive thru window for pickups / orders.

We ordered drive thru at the New Rochelle location at 7:15 pm on a Saturday. When we are about to pay the employee said cash only as systems were down. We paid and asked for receipt. He said since systems were down a receipt can’t be produced as well. The employee even offered to give a free soda. We felt very uncomfortable and it seemed like something wasn’t right. Hopefully the owner looks into this and checks books and records as well.

I used to love this Popeyes. The old staff were incredibly respectful, friendly, and always made sure the food was fresh and delicious. Unfortunately, everything has changed. Whether it’s new ownership or just a complete staff overhaul, the new team is a huge letdown. Not only are they rude and unprofessional, but it’s nearly impossible to understand them. The language barrier makes communication frustrating, and they can barely speak or understand English. On top of that, the food quality has gone downhill—what was once fresh and flavorful now tastes stale and poorly prepared. The service is downright terrible. I won’t be coming back, and I strongly recommend finding another location if you want to avoid the headache.